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NATALIE HANNA FITNESS

Session Booking, Payment and Attendance Policy

 

How My In-Person Services Work

Natalie Hanna Fitness operates on a subscription basis. This is a fixed monthly payment.

You are paying for your booked slot to be held, and for your regular scheduled sessions over the term of the month, session planning and preparation.

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Any rescheduling or sessions outside your regular scheduled sessions may not be possible.

I have set days and times and may not be available outside of this schedule. Missed sessions and changes affect the schedule, other clients, and my availability.

 

Session Booking and Payment

Sessions are non-refundable and non-transferable. Once a session is booked and agreed, it is fixed.

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  • All sessions are booked and paid for in advance. Once a session is booked, that time is reserved exclusively for you and cannot be offered to another client.

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  • Sessions are paid, booked, regardless of attendance.

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  • All sessions include preparation regardless of attendance — programme planning, post-session notes, and ongoing programme adjustments.

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Cancellations and Holidays: Personal training operates on a monthly subscription basis, and sessions are not paused, cancelled, or credited for holidays or non-attendance.

 

Rescheduling

Any sessions outside of these terms are rescheduled at Natalie Hanna’s discretion.

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Rescheduling sessions is not offered. Where an exception to the policy is made, this session would be within the schedule and hold no priority or guarantee to be rescheduled, with the right to cancel or not fulfil a courtesy rescheduled session at any time. Any changes beyond this result in the session being lost.

 

Regular Scheduled Weekly Sessions

Also apply under these terms. If you cannot attend your regular scheduled sessions, these sessions are used.

Please note that all sessions require preparation time outside of the session itself. This includes session planning in advance, post-session notes, and where applicable, programme adjustments to support client progress.

 

Agreement

By proceeding with booking, you confirm that you have read, understood, and agree to this policy.

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Natalie Hanna Fitness  |  nataliehannafitness.co.uk

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